Privacy Policy
Your privacy matters to us at HarborPlateau
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you provide willingly. This includes your name, company name, email, phone, delivery addresses, and details of your floral requirements. We also collect payment details when you place orders, though processing is handled securely by our payment partners.
For our corporate clients, we may obtain extra business data such as company registration, preferred delivery timelines, and budget needs. This helps us tailor a service that fits your enterprise.
Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and how you move through our pages. We use it to enhance site performance and to understand how clients discover our services.
How We Use Your Information
We mainly use your data to fulfill orders and deliver top-notch service. This covers processing orders, coordinating deliveries, crafting custom arrangements to suit your needs, and staying in touch about your service requirements.
We also use data to enhance our offerings and the website experience. This helps us identify which corporate floral services are most beneficial to clients and how we can better support the business community in United Kingdom
Information Sharing and Disclosure
HarborPlateau respects your privacy and does not sell your personal data to others. We share information only as needed to provide our services or when legally required.
We may share essential information with trusted service partners who assist in running our business. This includes delivery partners, payment processors, and technical service vendors. These partners are contractually bound to protect your data and use it solely for the services they supply to us.
We may disclose information if required by law, a court order, or an official government request. We may also share data to safeguard our rights, assets, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This encompasses secure storage, encrypted transmissions, and restricted access to personal information within our organization.
Secure Storage
We store personal data in protected systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our services.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we employ robust security measures, no online transmission method is completely secure. We constantly improve our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Where permitted by law, you may access, edit, erase, or limit how we use your information.
To exercise these rights, contact us via the details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order information: roughly three years after the last service interaction
- Payment records: seven years to satisfy tax and accounting needs
- Website analytics data: about twenty-six months for service improvement analysis
- Marketing communication preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our pages. Cookies help us remember your preferences and assess site performance.
You can adjust cookie preferences in your browser settings. Note that turning off certain cookies might affect how the site works. For full details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to websites or services operated by others. This privacy policy covers only HarborPlateau and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial alterations occur, we will update the "Last Updated" timestamp at the top of this policy.
We encourage you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
HarborPlateau Privacy Team
Floral Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.